Curved Velvet Sofa

14 Day Return Policy

General Return

You are free to return within 14 days of receipt if unsatisfied with the product, shipping and a 5% restocking fee is applicable when there are no quality issues involved. All returns must be in original packaging.

1.In brand-new condition

2.Uninstalled and/or non-assembled

3.Unused, no pieces missing

4.With original tags and original packaging

Please be aware that the 14 days return policy is based on the delivery time of each individual item shown on the carrier's website instead of the entire order. We will NOT accept if the item(s) are marked delivered greater than 14 days when you initiate the return

 

A few items can’t be returned, including:

1.Clearance items

2.Customized items

3.Offline purchase (items or parts not listed on our website)

4.Items marked “Non-Returnable” on the product page

5.Assembled or disassembled products

6.Without original packaging or serious damage to the original packaging

7.Please note, any items returned without authorization will not qualify for a refund and be rejected on delivery to our return center.

 

What you need to know before you start a general return

1.Please kindly DO NOT discard any original packaging or wrapping materials from the item(s) you received.

2.You would need to package the same way when the item arrives to ensure the product meets the requirements for the carrier. For Large items, you need to prepare pallet yourself.

3.Any additional service on the order will NOT be refunded for the general return.

4.At least a full view picture of the product and the outer box, and a picture of the internal packing may need to be provided so we can assess 

its condition and return eligibility.

5. You must cover the return shipping cost if there are no quality 

issues involved.

6. We may provide prepaid label(s) for the return in certain regions, the return shipping fee will be deducted from the price of the returned item. If we are not able to provide a prepaid return shipping label, you will need to arrange the return yourself.

Faulty or Damaged Products

1.Upon receipt, please inspect your purchase and notify us of any missing parts, faults, damage or incorrect items immediately. You are advised to contact our customer service within 48 hours of receiving your items if there is an issue with the product.  Damage to furniture after opening will not qualify for a return. Please provide pictures of the product, the packaging and the labels on the outside  to speed up the review process.

2.All product issue inquiries must be filed within 48 hours of receipt along with the pictures mentioned above, otherwise, your claim will be denied.

3.Please note that we do not cover the repair fee if unauthorized handyman services are hired.

 

Supplement Terms

1. Damaged items means items that have been damaged in shipping.

To help you efficiently, please report to customer service about the damaged product within 48 hours after you received the item and do not discard the damaged item and its packaging. 

2. Undeliverable and Refused Package

If the delivery attempt is unsuccessful for reasons such as refusal, invalid address, or lack of signature, resulting in reshipment or cancellation, you will be responsible for the additional handling and shipping fees that might occur.

Delivery methods

If your item and delivery address are eligible, you'll be able to pick from a range of special delivery options during checkout. 

 

Curbside Drop-Off ( default )
The carrier will unload the item(s) to the ground for you at the loading area or in front of the building/house at the curb, within the scheduled four-hour window. You may need some assistance from a family member or friend for the removal of the item(s) from curbside to your house.

 

Doorway Drop-Off
Local delivery team will drop off the item(s) in front of the first ground-level entryway outside your home (front door, porch, or garage). 

Please note that the delivery team will not perform any installations, setups or services requiring the use of power tools.

 

Tips for delivery service

1) Signatures are required for all the delivery methods.

2) For all the delivery methods, please reach out to the local delivery agent directly if you need to reschedule the delivery time. Their contact information will show in the email together with your tracking information and delivery time window.

3) Please be aware that these delivery methods do not include disposal of your original furnitures that you want to replace with our products. We suggest you to find a local facility or handymen to help you with the disposal of the original furnitures.

 

Delivery Process

1) Choose a delivery option for your item at the checkout. Available delivery methods/ arrival time vary by the item and the zip code, all available option(s) will be displayed at check-out.

2) You will receive a notification email with the tracking information once the items are shipped out from the warehouse.

3) You will receive a phone call from our delivery carrier to arrange a drop-off date and a window.

4) Enjoy your new item! Please check the conditions and packaging of your items. 

If the item is damaged when it arrives, please refuse delivery. DO NOT continue with the installation, use or unpacking the item as it may affect the return. Please keep all the packaging materials and contact our customer service team as soon as possible.

DIMENSIONS

Overall	W 94.5" x D 50" x H 30"
Seat Depth	23"
Seat Height	16.5"
Arm Height	20"
Weight	172 lbs

Please note the curved sofas are currently only available for shipping and delivery to the USA. Orders for delivery to Jamaica, WI will be cancelled. Please contact us at support@mysistershome.com to inquire about purchasing this item in Jamaica.